When Procase Consulting supports IT operations, we monitor databases and applications, carry out assigned tasks, and are ready to solve problems. Our goal is to supplement the client’s team so business applications, web solutions, or databases operate smoothly at all times. The client can choose the time windows for support, including 24x7. Procase offers several service levels to meet production support needs. Our DBAs all carry Pagers and we provide remote access and on-site support solutions to ensure your business continues to operate smoothly at all times.
Once we define the support requirements with the client in terms of planned activities and required service levels, we develop the necessary procedures and steps to support normal operations and respond to problem incidents. We practice certain activities like recovery from a power outage, or how to respond to software bugs. The Procase team includes primary, backup, and management staff.
We are experienced in reacting calmly and professionally during any type of support issue to help keep your application running smoothly.
24x7 Production Support clients that Procase has and currently works with:
